Refund Policy
This page is maintained by DeSmedt Games (trading as French Fun Planner) to explain how refunds are handled.
Free Features
French Fun Planner offers a free core planning experience. If you have not paid for a subscription or one-time purchase, no refund is necessary or applicable.
Paid Subscriptions and Purchases
If you upgrade to a paid plan or make a one-time purchase and are not satisfied, we offer a 30-day money-back guarantee: you can request a full refund within 30 days of your order date. Refunds are processed by our payment provider and Merchant of Record, Paddle, and returned to the original payment method.
How to Request a Refund
To request a refund, visit paddle.net or contact us at support@frenchfun.ca with the email address associated with your account, the date of the charge, and a brief reason for the request. We aim to respond within 5 business days.
Exceptions
Refunds are not provided for charges that occurred more than 14 days ago, for accounts that have violated the Terms of Service, or for usage clearly attributable to the paid period. Subscription cancellations stop future charges but do not automatically refund prior charges.
Changes to This Policy
We may update this Refund Policy from time to time. The latest version will always be available on this page with the effective date below.
Contact
Billing questions can be sent to support@frenchfun.ca. This policy describes our current refund practices and is not a legal guarantee.
Effective date: 9/2/2026